Frequently Asked Questions

What is SCLC’s role?
The Smoking Cessation Leadership Center aims to increase the number of people who quit smoking and the number of clinicians who help them do it. A key strategy to achieve this is informing smokers and clinicians of the existence of quitlines, which provide free, effective help. The national quitline number routes calls from all over the state to the nearest quitline, and the card is a simple, concrete way to direct smokers to the number. A major activity of our center is generating calls to the line, and we do this in part by amassing card orders and promoting the card.

How was the card developed?
SCLC and key partners developed and focus group tested card prototypes early last year. The card was first unveiled in April 2005.

Why is the card a good tool?
Because the card is clear, concise and concrete, many clinicians like to hand it out to smokers to urge them to seek cessation help. Clinician groups have used it to mobilize their members, and smokers like to carry it in their wallet until they feel ready to make the call. The card is based on one that has been used for years to market the California Smokers’ Helpline, 1-800-NO BUTTS.

How does the national number work?
The national number, 1-800-QUIT NOW, was created using funds provided through a special federal smoking cessation initiative in September 2004. It serves as a router number. When a smoker in any state calls the free number, he or she is automatically sent to the appropriate quitline.

What do the cards cost?
The Smoking Cessation Leadership Center has combined orders and helped facilitate the production of these cards for several state programs, educational leaders, and other groups. Combining print orders of these cards allows the unit cost to decrease. We have managed to maintain a bulk rate at .18, which includes shipping and handling costs. Because we are a nonprofit organization, 100% of the cost is used to cover the printing and shipping expenses of your order.

When will I be billed?
You will be billed after you receive your order. Our vendor is familiar with State or University financial requirements. Purchase orders are accepted.

Can I cancel my order?
You have 24 hours once you have placed an order to cancel. You may do so via e-mail (csaucedo@medicine.ucsf.edu) or phone (415.502.8880).

When will I receive my cards?
Please allow approximately 5-6 weeks for delivery of your cards.

How long does printing take?
Factory Production time varies.

How will I be billed?
You will be invoiced directly by our vendor, Anderson Marketing.

Who may I contact for further questions?
Please send your questions to Catherine Saucedo at (415) 502-8880 or csaucedo@medicine.ucsf.edu.